What we owe each other

You upload a document, place fields, and send it. Signers open a link and sign from any device, no account needed. When everyone has signed, the document is sealed and every party can receive the signed PDF with a certificate of who acted, when, and from where.

What that produces is a simple electronic signature with strong evidence behind it — not a qualified signature, the certificate-based tier some written-form documents require. What the tiers mean in the EU is on the GDPR page.

One honest detail about the seal. The seal is standard PDF cryptography with an independent DigiCert timestamp, and any edit to the sealed file breaks it visibly. Our sealing certificate is issued by us, not by a certificate authority on Adobe’s trust list. So Adobe Acrobat shows a yellow bar saying the signer’s identity is unknown until you add our certificate to its trusted list; most other PDF viewers show nothing either way. The certificate, its fingerprint and the steps are on the security page.

The evidence of who signed is the audit certificate that downloads beside the PDF, not the reader’s banner. If we move to a publicly trusted certificate later, documents sealed before that keep the seal they were given. We never re-seal a finished document.

Whether an electronic signature satisfies the law for a particular document, in a particular place, is a legal question — nothing on this site is legal advice, and that judgment stays yours.

Some document types commonly require a handwritten signature or a notary, and an e-signature on them may be worthless or worse: wills, deeds and property transfers, powers of attorney, negotiable instruments, and court or family-law papers.

The product will not let you finish a send without ticking a statement that your document is not one of these. That attestation is recorded in the audit trail, under your identity, on every send.

Send an excluded document anyway and that record is what stands: the call was yours, made knowingly, and we are not responsible for the consequences of it.

The mechanics, stated up front so none of them surprises anyone mid-signature.

• A signing link lives for 120 days. After that it expires and the signer must ask you for a fresh one.
• An optional deadline closes the document at the end of that day, UTC. Signers get a warning 48 hours before; after it passes, the document is expired and no one can sign.
• Automatic reminders, on plans that include them, go out every 3 days and stop after 3. You can switch them off.
• A decline stops the document for everyone. The signer must give a reason, you are told, and signers later in the order are never bothered.
• Voiding also needs a reason, and everyone who had already been invited is told the document was withdrawn.
• When a document completes, download links sent to signers stay live for 48 hours — long enough to take a copy, short enough not to be a standing door into the document.

Prices and per-plan limits live on the pricing page — one catalog, so these terms cannot quietly disagree with it. The rules around those numbers are these:

• A signature request is counted when you send it — one document to any number of signers is one request. A voided, declined or expired document does not return the month’s slot. Signing something yourself never counts.
• At the monthly limit, sending pauses until the month rolls over or you move up. Documents already out keep working, and signers can still finish them.
• Plan changes take effect immediately. Canceling runs your plan to the end of its paid period, then drops the workspace to Free — with a warning a week before.
• Downgrading never deletes anything. Whatever now sits over the smaller plan’s caps becomes read-only: you keep it all, you just cannot add more until you are back under.

Prices can change; if they do, account holders are emailed first and the new price applies from your next billing period, never mid-period. If a charge is ever wrong, write to [email protected] and we will put it right.

You own what you upload and what gets signed. We take only the license needed to run the service: storing, encrypting, rendering, delivering and sealing your documents. We do not open them, train anything on them, or sell anything about them — the privacy policy is the detail.

The other side of ownership is responsibility. You confirm you have the right to send what you send, that its contents are lawful, and that your recipients are people who should be receiving it. A document that defames someone, breaks a confidence, or was never yours to send is your dispute, not ours.

Proof is the product, and it has terms of its own. Every meaningful action on a document is written to an audit trail that cannot be edited — not by you, not by us. Each entry records an IP address and browser, and those appear on the certificate every party receives. The privacy policy spells out the consequences.

Sending or signing a document here is agreeing to that recording — it is what makes the signature worth anything. Completed and declined documents are kept as records even after an account closes, for the reasons and within the limits the GDPR page states.

Signibility is provided as is and as available. It is a young product built carefully and tested hard — and it will still have bugs. When you find one, tell us at [email protected]; we would rather fix it than pretend it is not there.

We do not promise uptime, and there is no service-level agreement. Maintenance, failures and fixes may interrupt the service, sometimes without warning.

So take your copies. When a document completes, download the sealed PDF and its certificate and store them yourself. The sealed file is self-contained evidence — its seal can be verified without us, and it does not need Signibility to exist in order to prove what was signed. If you signed as a guest and downloading is offered, take your copy within the 48 hours the link lives. Anything you would miss if it were gone tomorrow should not live only here.

To the fullest extent the law allows, the service comes without warranties — express or implied, including fitness for a particular purpose. And we are not liable for:

• what your documents say, or the agreements they create — we move and prove them, we are not a party to them;
• the other side’s behavior — a counterparty who will not honor what they signed is a dispute between you and them;
• form requirements — losses from an e-signature not satisfying the law a particular document needed;
• indirect losses — lost profits, lost business, or consequential damage of any kind;
• copies you did not keep — a completed document you could have downloaded and stored, and did not.

For everything else, our total liability for all claims together is capped at what you paid us in the twelve months before the event giving rise to the claim. On the free plan that is nothing — that is part of what free means here.

Nothing on this page limits liability that cannot lawfully be limited — fraud, willful misconduct, or rights the law gives you that cannot be signed away.

These terms are governed by the laws of India, and any dispute that reaches a court goes to the courts of New Delhi, India — exclusively. Using Signibility, as a sender or as a signer, is accepting that forum.

One honest limit: some places give you rights a contract cannot take away — consumer protections where you live, or the right to complain to your data-protection authority, which the GDPR page already names. Where such a right exists, this clause does not pretend otherwise.

And before any court: write to [email protected] first. Most disputes turn out to be a misread clause or a genuine bug, and both are fixed faster by email than by filing.

You can leave whenever you like. Stop using the service, or delete your account under Account settings — thirty days’ grace, then the purge the GDPR page describes. Completed records survive it, for both parties’ sake.

We can end it too, for cause. Accounts used for fraud, impersonation, unlawful content, or abuse of the service’s limits can be suspended or closed — with notice, unless the abuse itself is what notice would enable.

If we ever shut the service down, account holders get at least thirty days’ notice and the ability to download their completed documents before anything goes. Your evidence does not vanish with our roadmap.

If these terms change materially, account holders get an email before the change applies — never a silent edit. The date at the top moves either way.

Questions about anything here: [email protected] reaches a person, and the contact page works too.