Terms of Service

The Service lets a Customer upload a document, place fields, send it to Signers, collect electronic signatures and receive a sealed PDF together with an audit certificate recording who acted, when and from where.

• Type of signature. The Service produces an electronic signature supported by an audit trail. It is not an Aadhaar eSign or Digital Signature Certificate under the Information Technology Act, 2000, nor a qualified electronic signature under the EU eIDAS Regulation.
• No guarantee of legal effect. Whether an electronic signature is valid, admissible or enforceable for a particular document, party or place depends on the applicable law and the facts. We do not represent or warrant that any document signed through the Service will be legally valid, binding, admissible or enforceable. You are solely responsible for deciding whether electronic signature is appropriate for each document.
• Not legal advice. Nothing in the Service, on our website or from our support is legal advice. Seek your own legal advice where it matters.
• We are not a party. Carousify is not a party to any document or transaction signed through the Service and has no obligation for its performance.
• The seal. Completed PDFs are sealed with a digital signature, and, where enabled, a trusted timestamp. Our sealing certificate is issued by us, not by a certificate authority on Adobe’s trust list, so some PDF readers display the signer identity as unknown until the certificate is trusted. Details are on the Security page. We never re-seal a completed document.

You must not use the Service for any document that the law requires to be signed by hand, witnessed, notarised, stamped, registered or signed with a specific type of signature, where the Service does not meet that requirement. These include, without limitation:

• wills and other testamentary dispositions, and trusts;
• powers of attorney;
• negotiable instruments other than cheques;
• deeds, and contracts for the sale or conveyance of immovable property or any interest in it;
• court documents, pleadings and family-law papers; and
• any other document excluded by the First Schedule to the Information Technology Act, 2000 or by the law of the place where the document is to be relied on.

Before every send, the Service requires you to confirm that the document is not of an excluded type, and records that confirmation in the audit trail under your identity. If you send an excluded document, you do so at your own risk and you are solely responsible for any consequence.

• The sender is responsible for Signer identity. The Service delivers documents to the email address or phone number you enter. Optional email or SMS verification shows control of that address or number at the time; it does not verify a person’s legal identity. You are responsible for entering correct details and for choosing a level of verification suitable for the document.
• Evidence, not a verdict. The audit trail and certificate are evidence of the events they record. How a court, tribunal or other party treats that evidence is outside our control.
• Consent to electronic signing. A Signer must agree to sign electronically before signing. By signing, a Signer adopts the mark they apply as their signature for that document.

• Signing links expire after 120 days, and 48 hours after a document is completed.
• Deadlines, where set, close the document at the end of that day in UTC. Signers whose turn it is may receive a reminder about 48 hours before, and after the deadline no one can sign.
• Automatic reminders, on plans that include them, are sent at most every 3 days and no more than 3 times, and can be switched off.
• Declining requires a reason and stops the document for all Signers. Voiding requires a reason and notifies everyone already invited.
• Once sent, a document’s Signers and fields cannot be changed.

You are responsible for keeping your sign-in credentials, passkeys, API keys and devices secure, and for all activity under your account and Workspace. Workspace owners and admins are responsible for who they invite and the roles they assign. Tell us immediately at [email protected] if you suspect unauthorised access. We are not liable for loss caused by your failure to keep credentials secure.

You must not, and must not permit anyone to:

• forge a signature, impersonate any person, or misrepresent who is sending or signing a document;
• use the Service for fraud, phishing, deception, harassment, spam or any unlawful purpose, or to send content that is unlawful, defamatory, obscene, infringing or that you have no right to send;
• upload malware, or attempt to probe, scan or breach the security of the Service or other users’ data, except through a responsible disclosure to us;
• circumvent plan limits, rate limits, verification or access controls, or create accounts to evade them;
• scrape, reverse engineer, decompile or copy the Service, or use it to build a competing product, except as permitted by law;
• resell, sublicense or provide the Service to third parties except as a Workspace’s members, or as expressly permitted by us; or
• upload special categories of data, such as health records, where the law requires safeguards the Service does not provide, unless you have assessed and accepted that risk.

Use of the API is subject to rate limits and to these Terms. API keys are confidential and are your responsibility.

Plans and prices. Plans, prices and limits are shown on the pricing page. Prices are in US dollars and exclude taxes unless stated. The Business plan is priced per user, with a minimum of 2 seats.

Merchant of Record. Paid plans are sold through Lemon Squeezy, which acts as our reseller and Merchant of Record. Lemon Squeezy processes your payment, calculates and collects applicable taxes such as GST or VAT, issues invoices and processes refunds, and its buyer terms also apply to your purchase. We do not receive your card details.

Automatic renewal. Subscriptions renew automatically at the end of each monthly or annual billing period, and you authorise the renewal charge, until you cancel. Annual plans are charged in advance for the year.

Changes to your plan.

• Upgrades and added seats take effect immediately and the prorated difference is charged at once; added seats become usable once that charge succeeds.
• Downgrades and seat reductions take effect at the next renewal, and you keep your current plan until then.
• Cancellation takes effect at the end of the paid period, after which the Workspace moves to the Free plan. We send a reminder about a week before. Cancellation can be reversed until the period ends.
• Moving to a lower plan never deletes Content. Anything above the new plan’s limits becomes unavailable for new use: members above the seat limit lose access, no new templates can be saved while the workspace is at or above the template limit, uploads stop while storage is above the limit, and features such as the API, branding and custom mail server stop working.

Usage limits. A signature request is counted when a document is sent for someone other than the sender to sign, regardless of the number of Signers. Sent documents that are later voided, declined, expired or deleted still count. The Free plan’s allowance is a total for the life of the Workspace, counting every signature request the Workspace has ever sent on any plan, and it does not reset; when it is used, new sends pause until you upgrade. Monthly allowances on paid plans reset at the start of each calendar month (UTC). Documents already sent can still be completed.

Failed payments. If a renewal payment fails, the Workspace keeps full access for 3 days. From day 3 it is placed on hold: Content can be viewed and downloaded, but new documents, sends, members and plan changes are blocked. If payment is still outstanding on day 7, the subscription is cancelled and the Workspace moves to the Free plan.

Price changes. We may change prices. We will give Account Holders at least 30 days’ notice by email, and a new price applies from your next billing period after the notice, never to a period you have already paid for. If you do not agree, you may cancel before it applies.

Discounts and offers apply only as described when offered, and cannot be combined or exchanged for cash unless stated.

Refunds are governed by our Refund Policy. In summary: the first payment for a new paid subscription can be refunded in full if you ask within 14 days of that payment. Renewals, partial periods and unused time are not refunded, except where the Refund Policy or applicable law says otherwise. Charging errors are always corrected.

If you believe a charge is wrong, contact us before raising a chargeback. We may suspend a Workspace while a chargeback or payment dispute is open.

Your Content. As between you and us, you and your Signers retain all rights in your Content. You grant Carousify a worldwide, non-exclusive, royalty-free licence to host, store, encrypt, copy, process, transmit, render, seal and display Content solely to provide, secure and support the Service, and as required by law. We do not use Content to train artificial intelligence models, and we do not sell it.

Your responsibility. You represent and warrant that you have all rights, consents and lawful bases needed to upload your Content, to send it to your Signers, and to have us process the personal data in it; and that your Content and its use do not infringe any person’s rights or break any law. Where you send documents containing personal data, you are the Data Fiduciary or controller and we process it on your behalf.

Our Service. The Service, its software, design, trademarks and documentation are owned by Carousify or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. All rights not expressly granted are reserved.

Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.

Every meaningful action on a document is recorded in an audit trail that includes names, email addresses, IP addresses, browser information and times, and appears on the certificate delivered to all parties. By sending or signing a document you consent to this recording and disclosure, which is what gives the signature evidential value. Audit entries cannot be edited by anyone, including us.

Completed and declined documents may be kept as records after an account is closed, as described in the Privacy Policy and on the GDPR page.

The Service can connect to services provided by others, such as Google, Dropbox, Twilio, Lemon Squeezy, your own mail server, storage bucket or domain. Your use of those services is governed by their own terms. We do not control and are not responsible for third-party services, their availability, security or content, or for any loss caused by them, including where a customer-configured mail server, domain or storage fails or is misconfigured.

Features labelled beta, preview or “coming soon” are provided for evaluation, may change or be withdrawn, and are excluded from any commitment in these Terms.

We work to keep the Service available and secure, but we do not promise that it will be uninterrupted, timely or error-free, and no service-level agreement applies unless we sign one with you separately. Maintenance, updates, failures of our providers and events outside our control may interrupt it, sometimes without notice.

Keep your own copies. You are responsible for downloading and keeping copies of completed documents and audit certificates. A sealed PDF can be verified without the Service. We are not responsible for loss of Content you could have downloaded and did not, and we do not guarantee that backups of any Content exist or can be restored.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, with all faults. Carousify disclaims all warranties, conditions and representations, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy and quiet enjoyment, and any warranty arising from course of dealing or usage of trade.

Without limiting the above, we do not warrant that: the Service will meet your requirements; any signature, seal, timestamp or audit trail will be accepted by any court, authority, reader software or counterparty; any Signer is who they claim to be; or the Service is free of vulnerabilities, viruses or data loss.

To the maximum extent permitted by law:

1. Excluded losses. Carousify, its directors, employees, affiliates and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, contracts, goodwill, anticipated savings, data or Content, or cost of substitute services, however caused and whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if advised of the possibility.
2. Specific exclusions. We are not liable for: the contents, validity or enforceability of any document; any act or omission of a Signer, counterparty or other user; a document failing to satisfy a legal form requirement; an excluded document sent through the Service; incorrect recipient details or inadequate identity verification chosen by the sender; third-party services; or Content you did not download and keep.
3. Cap. Our total aggregate liability arising out of or relating to these Terms or the Service, for all claims together, will not exceed the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the first claim, and (b) US$100.
4. What is not limited. Nothing in these Terms excludes or limits liability for fraud, gross negligence or wilful misconduct, death or personal injury caused by negligence, or any other liability, or statutory right of a consumer, that cannot be excluded or limited under applicable law.

These limits are an essential basis of the bargain between us and reflect the prices we charge, including the Free plan.

You will defend, indemnify and hold harmless Carousify, its directors, employees and affiliates from and against all claims, liabilities, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your Content, or any document you send or sign; (b) your use of the Service in breach of these Terms or any law; (c) your breach of the rights of any third party, including privacy, data protection and intellectual property rights; (d) any dispute between you and a Signer, counterparty or member of your Workspace; or (e) any claim that a document you sent was of an excluded type or was not validly signed. We will notify you of the claim and may participate in its defence with counsel of our choice at our own cost.

By you. You may stop using the Service at any time, cancel a paid plan in billing settings, and delete your account in Account settings. Deletion takes effect after a 30-day grace period, during which you can reverse it.

By us. We may suspend or terminate your access, a Workspace or any Content, with or without notice, if we reasonably believe that: you have breached these Terms, including the acceptable use rules; payment is overdue or disputed; your use poses a security, legal or reputational risk to us, other users or third parties; or we are required to by law or a competent authority. Where practical and lawful, we will tell you the reason and give you a chance to fix the problem. An administrator may delete an account without the grace period where the account was used for fraud or abuse.

Effect. On termination your right to use the Service ends. Where lawful and termination was not caused by your breach, we will on request give you access to download your completed documents for 30 days. Completed and declined documents may be retained as records as described in the Privacy Policy. Clauses that by their nature should survive, including those on fees owed, Content responsibility, disclaimers, limitation of liability, indemnity and governing law, survive termination.

Discontinuation. If we discontinue the Service, we will give Account Holders at least 30 days’ notice to download their completed documents, and refund any prepaid fees for the unused part of a billing period.

These Terms and any dispute or claim arising out of or in connection with them or the Service, including non-contractual disputes, are governed by the laws of India, without regard to conflict-of-laws rules.

Before starting any formal proceedings, you agree to email [email protected] with a description of the dispute and to try in good faith to resolve it with us for at least 30 days.

Subject to the paragraph above, the courts at Jaipur, Rajasthan, India have exclusive jurisdiction. Nothing in this clause removes any right a consumer has to bring a claim before a consumer commission or court where they live, or to complain to a data protection authority.

• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, internet or power failures, failures of hosting, payment or communication providers, and cyber attacks not caused by our negligence.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.
• Entire agreement. These Terms and the documents they incorporate are the entire agreement between you and us about the Service and supersede prior understandings, except for any written agreement signed by both parties, which prevails where it conflicts.
• Severability. If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect.
• No waiver. A failure or delay in enforcing a right is not a waiver of it.
• Relationship. The parties are independent contractors. Nothing creates a partnership, agency, employment or fiduciary relationship.
• Notices. We may give notices by email to the address on your account or in the Service. You may give notices to [email protected] or to our registered office.
• Export and sanctions. You will comply with applicable export control and sanctions laws and will not use the Service from, or for the benefit of, a sanctioned country or person.
• Language. These Terms are written in English, which prevails over any translation.

We may change these Terms from time to time. We will post the updated Terms here and change the date at the top. For material changes we will notify Account Holders by email or in the Service at least 30 days before they take effect, unless the change is required by law or addresses a security issue, in which case it may apply sooner. If you continue to use the Service after changes take effect, you accept them; if you do not agree, stop using the Service and cancel your plan.

Questions about these Terms: [email protected], or write to Carousify Private Limited, A-266, Triveni Nagar, Jaipur 302018, Rajasthan, India. Complaints can also be sent to our Grievance Officer as described in the Privacy Policy.