Refund Policy

You can get a full refund of the first payment for a new paid subscription if you request it within 14 days of that payment. This applies to both monthly and annual plans.

• It applies once per customer and per Workspace, to the first paid subscription only.
• When the refund is issued, the subscription is cancelled and the Workspace moves to the Free plan. Your documents are not deleted; anything above the Free plan’s limits becomes unavailable for new use, as described in the Terms.
• The refund covers the amount you paid, including taxes charged on it.

Except as stated in this policy or required by law, the following are not refundable:

• renewal payments, for monthly or annual plans, including a renewal you forgot to cancel;
• any payment after the 14-day window for a first payment has passed;
• unused time left in a billing period after you cancel or downgrade;
• prorated charges for upgrades or added seats, and seats removed during a billing period;
• a second or later first-payment request, for example after cancelling and subscribing again;
• subscriptions suspended or terminated because of a breach of the Terms, including fraud or abuse; and
• differences caused by currency conversion, bank or card fees.

You can cancel at any time from the billing settings of your Workspace.

• Cancellation stops future renewal charges. Your plan stays active until the end of the period you have paid for, then the Workspace moves to the Free plan.
• You can undo a cancellation until the period ends.
• Deleting your account also cancels any active subscription it owns.

We will always refund or correct:

• a duplicate charge, or a charge made in error;
• a charge taken after you cancelled in time, because of a fault on our side; and
• the unused part of a prepaid billing period if we discontinue the Service, or terminate your subscription for reasons other than your breach.

Beyond this policy, we may at our sole discretion offer a refund, credit or other remedy. Doing so once does not create an obligation to do it again.

Email [email protected] from the email address on your account, with:

• your Workspace name;
• the order or receipt number from your Lemon Squeezy receipt email; and
• the reason for the request (this helps us improve, and does not affect eligibility within the 14-day window).

We reply within 2 business days. Approved refunds are issued through Lemon Squeezy, usually within 5 business days of approval; your bank or card provider may take 5 to 10 further business days to show the credit.

Please contact us before disputing a charge with your bank. Most problems are fixed faster by email. If a chargeback is raised, we may suspend the Workspace while it is open, and if the charge is found valid, fees charged to us for the dispute may be recovered as permitted by law.

Nothing in this policy limits any right you have under consumer protection law where you live, including the Consumer Protection Act, 2019 in India. If you are a consumer in the EU or UK, you have a statutory right to withdraw from a digital service within 14 days; because the paid plan begins immediately at your request, that right may end once the service has been fully performed, but our 14-day first-payment refund gives you at least the same protection in practice.

We may update this policy. Changes apply to payments made after the updated policy is posted, and the date at the top shows the latest version. Refund questions and complaints can be sent to [email protected], or to our Grievance Officer as set out in the Privacy Policy.